customer support tool – DronaHQ https://www.dronahq.com Build Internal Tools and Custom Applications, at speed. Thu, 31 Mar 2022 20:54:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.7 https://www.dronahq.com/wp-content/uploads/2019/02/cropped-drona-app-icon-32x32.png customer support tool – DronaHQ https://www.dronahq.com 32 32 Custom Refund Tool for Customer Support Teams https://www.dronahq.com/custom-tool-for-customer-support-teams-to-initiate-refunds/ Mon, 26 Apr 2021 14:15:16 +0000 https://www.dronahq.com/?p=13779 This article talks about the gaps in most refund management processes and how a custom refund tool is helping support teams with a single interface that gives a complete view of customer details, live tickets, and due refunds. Without having to look up across multiple systems and then logging in to Stripe, the CS teams can issue full or...

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]]> [How To] Build a Customer Support Tool on DronaHQ https://www.dronahq.com/how-to-build-customer-support-tool-mongodb-zendesk/ Tue, 20 Apr 2021 07:40:25 +0000 https://www.dronahq.com/?p=13701 This article walks us through the process of creating a customer support tool on DronaHQ by integrating with customer database, CRM, support ticket management system, email services, and refund management system. Whether you are a customer success manager, sales head, or a product manager, you will find your team spending time over manual tasks that...

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